Whether your subscription includes basic support or premium, our goals is to answer you questions and solve your issues as quickly as possible so that your SmartSales experience is as pleasent and efficient.
However due to its resource intensive nature, we have reserved live remote training to our Pro subscribers. If you feel that your team would benefit from remote training and other live options please contact us about upgrading your subscription.
With our in-app chat widget you don't even have to leave the SmartSales interface to contact us for assistance. When you submit a question via our in-app chat, our on call support staff is alerted. If someone is available they will be able to respond directly to your question in the chat widget.
If no one is immeadiatly available your question will saved and reviewed at the earliest opportunity. You will be alerted when your response is available (even if you were logged off when the response was sent you will be alerted the next time you sign back in).
One point of contact, many hands
Our in-app chant can be monitored by multiple team members. This will generally result in a much quicker response than by contacting a specific support team member directly. It also eliminates delays when that request is made to a team member that has other obligations or is off work for a period of time. We appreciate your assistance in helping us to be as efficient as possible.
Our in-app chat widget ties into our support portal. Chat sessions are assigned a ticket ID that can be used to review the chat and any further work based on support requests made via chat by visiting the Support Portal