Committing and Submitting an Order
When you first create an order and up until the point where your customer has agreed to the contents and pricing, your order will be in an "Uncommitted" state.
After you Commit an order (by clicking the Commit button), the order is locked and does not allow further editing. The status at the top-right of your worksheet will change to “Committed”.
Be sure you are done making changes to your order before committing it as only manager or admin level accounts can un-commit an order. You may also submit a support request to support@dentacad.com.
Once an order is "Committed" you can then click the "OrderLink" botton (the OrderLink button is exactly where the Commit button is and appears once an order is Committed) to send it to your dealer organization for processing (if your dealer has this feature setup). The status at the top-right of your worksheet will change to “Submitted”.
The time between a rep clicking OrderLink and it being received at its intended destination (if by FTP) is usually around a second if successful. This process never takes more than a few seconds (or it would time out and fail).
If the submission fails, the order is NOT marked as submitted (remains committed) and the rep is presented with an error. There are no circumstances where the order transfer from SmartSales to the dealer organization fails and SmartSales attempts to send again later without human intervention. Our recommendation is to re-attempt to submit the order in a few minutes or so as the recieving end may be experiencing issues. If this issue persists, please contact support.
If an order is marked as Submitted then we have received the "transmission received" acknowledgement from the destination SFTP site.