Whether your subscription includes basic support or premium, our goals is to answer you questions and solve your issues as quickly as possible so that your SmartSales experience is as pleasent and efficient.
However due to their resource intensive nature, we have reserved live phone support calls to our Pro subscribers. If you feel that your team would benefit from phone support and other live options please contact us about upgrading your subscription.
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Sometime nothing will due but a good old fashioned phone call. Most of the time when you call us, a support ticket is generated for review and follow-up purposes. You can review all your support calls by visiting the Support Portal.
Because of this established process if you are looking for general support and not for an answer from a specific team member, it it always best to call our support number 123-456-7890 / option 2 for support rather than call members directly. We appreciate your assistance in helping us to be as efficient as possible.
Whether you requested support via phone, an eMail, from the in-app support request widget or directly on the portal; you will be sent an eMail response with a link and ticket ID that can be used to follow the progress of your request by visiting the Support Portal
Still have questions? Contact Us for further details
