Whether your subscription includes basic support or premium, our goals is to answer you questions and solve your issues as quickly as possible so that your SmartSales experience is as pleasent and efficient.
If you feel that your team would benefit from in-app chat, desktop sharing and phone access please contact us about upgrading your subscription. In addition to live support, Pro subscriptions come with many other benefits. Please check out our Product Comparison Page.
The fastest way to get support is to open a ticket via our online Support Form. You can access this by clicking on the (movie) ticket icon in the lower left corner of the screen while logged into SmartSalesTool. If you are having issues logging in, please have your local dealer admin contact us on your behalf.
We ask that you not email specific SmartSalesTool team members directly. When you open a ticket via our online Support Form, multiple SST team members are notified and your issues is tracked to ensure it is handled efficiently. Contacting SST team members directly reduces the number of persons that see you need support and eliminates our tracking which can result in loss of issue history and efficiency of resolution. We appreciate your assistance in helping us to be as efficient as possible.
When submitting a support request via our online Support Form, you will be sent an eMail response with a link and ticket ID that can be used to follow the progress of your request.
