Support

We pride ourselves on having a very intuitive and easy to use system. Our customer support platform has the same commitment to excellence.

Basic Support (All Subscribers)


Documentation

A large collection of Written Documentation is available to further your proficiency in SmartSales.

Training Videos

Access a library of Videos detailing features of SmartSales and how to maxamize productivity.

Online Support Form

Submit a support request via eMail or via our in-app support request system.

Pro Support (SmartSales Pro license only)


In-App Chat

Just have a quick question? Subscribers with a SmartSales Pro license have access to our in-app chat system. Chat responses are generally limited to business hours and may be delayed due to support personnel avaliability. However even when responses are delayed you will be alerted when your response is available (if you were logged off when the response was recieved you will be alerted the next time you sign back in).

Phone

For times when they need more detailed assistance, our SmartSales Pro subscribers have access to phone support via our toll free number. Phone support is limited to business hours (calls outside business hours can sometimes be arranged).

ScreenShare

Sometimes it is easier to show the problem (or be shown the solution) and our Pro subscribers have access to shared desktop support. Share your desktop with us to show us a problem you are experiencing or request a screen share session where we show you how to overcome an issue.

Training


Remote Training

Every SmartSales Pro license comes with 120 minutes of remote training that can be used in a 1-on-1 setting or can be grouped for longer sessions for multiple persons.

Device Compatability

SmartSales is compatible with most modern devices and browsers. For a list of tested devices see our Compatibility List